Beehalf Rider App Terms of Service

1. INTRODUCTION
1.1 Welcome to Beehalf.
 

1.2 These terms of service (the “Terms”) tell you the terms on which you may use the Beehalf app (the “App”) to provide services to our users as a courier.  In these Terms we refer collectively to the App and the content, and services available from them as “Beehalf”.

1.3 These Terms should be read alongside our Privacy Policy which sets out details about how we use your personal information.  

2. ABOUT US
2.1 Beehalf is provided to you by BEEHALF LTD (“us”, “we”, or “our”).  We are registered in England and Wales under company number 15349575 and with our registered office at The Retreat, 406 Roding Lane South, Woodford Green, Essex, IG8 8EY, United Kingdom.

2.2 Our VAT number is 472 4567 71.

3. HOW TO CONTACT US
3.1. Our email address is [email protected] 

3.2. Our postal address for correspondence is The Retreat, 406 Roding Lane South, Woodford Green, Essex, IG8 8EY, United Kingdom.

3.3. Please contact us using the above contact details if you have a question or complaint about Beehalf, including any of its content.  We will try to answer your enquiry or resolve any complaint as soon as possible.

3.4. Please also contact us if you have any suggestions for improvements or additions that you would like to see on Beehalf. 

4. HOW WE WILL CONTACT YOU
4.1. We will mainly contact you by email, SMS or by sending notifications to your device via our App. 

5. THESE TERMS OF USE
5.1. Please read these Terms carefully before you start to use Beehalf.  By using Beehalf in any way, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use Beehalf. You might want to print a copy for your own records. 

5.2. These Terms will always be available on our website.  It’s important that you regularly check this page to see if any changes have been made and that you review the Terms whenever we update them, or you use Beehalf.  

6. CHANGES TO THESE TERMS OF USE
6.1. We may make changes to these Terms from time to time without asking for your express consent.  We will give you at least 30 days' notice through one of our usual channels detailed in paragraph 4 above before the change takes effect. 

6.2. If you do not agree with any changes that we make to these Terms, you can let us know and we will close your account in accordance with paragraph 21 below.

6.3. If you continue to use Beehalf following any change to these Terms, you will be accepting and agreeing on the changes.  If you do not agree with them, you should not use Beehalf.

7. STATUS AND PROVIDING SERVICES  
7.1. You are a self-employed contractor, and you are under no obligation to provide any services to us, or to be available at any particular times, and will not be penalised for not doing so. Nor is Beehalf under any obligation to provide you with any work. 

7.2. This is not an employment contract or worker agreement, and you are not an employee or worker of Beehalf.  You are not entitled to any employment or worker rights or benefits.

7.3. There is no restriction on you providing services to anyone else[, even to our competitors.

7.4. You are free to undertake a job in any way you deem suitable, subject to you complying with these Terms.

7.5. You may wear your choice of clothing while carrying out a job. If you also provide services to any of our competitors who do require you to wear a uniform, you may wear that uniform while providing services to us].   

7.6. You are responsible for providing and maintaining suitable equipment to provide courier services, including any vehicle you use, and ensuring it complies with the requirements at clause 8.1.3. 

7.7. You are entitled to appoint a substitute to carry out the services on your behalf. If you appoint a substitute:   

7.7.1. you must employ or engage them directly, and will remain responsible for their performance of any services on your behalf and so you must ensure that they comply with these Terms and are suitably trained and competent to carry out the services; 

7.7.2. you do not need to get Beehalf’s approval for, or inform Beehalf of, your use of a substitute;

7.7.3. any substitute must use the same account as you and so you will need to provide them with your login details so that they can carry out the services; 

7.7.4. you will receive all collection fees for the substitute’s services and will be responsible for paying them. You are free to agree with the substitute the payment arrangements, including whether you retain a percentage of the fee; and

7.7.5. you will also be responsible for any loss or damage caused by the substitute to any parcels.

8. CONDITIONS TO BECOMING A BEEHALF RIDER  

8.1. In order to become a Beehalf rider to provide courier services to us you must meet the following conditions:

8.1.1. you must be at least 18 years of age and have the right to work in the UK; 

8.1.2. you must register as a rider for Beehalf by creating an account using our App; 

8.1.3. any vehicle you use to complete parcel collection and drop-offs must be roadworthy and compliant with UK law, be operated only by persons with a valid driving license, and be properly insured for business use;  

8.1.4. you must not have another Beehalf rider account or have had a previous Beehalf account disabled; and 

8.1.5. you must only use Beehalf for your own personal use. 

8.2. You must promptly notify us if at any time you are unable to meet the conditions set out at clause 8.1 above and provide us with such evidence as we may from time to time require to confirm you are satisfying such conditions. 

8.3. You are responsible for making all arrangements necessary for you to access Beehalf.

9. CREATING AN ACCOUNT
9.1. You can create an Account through our App. 

9.2. When using your email account to create an Account:

9.2.1. you must be the sole owner and operator of the email address you provide; and

9.2.2. you must be the sole owner and operator of the mobile number you provide and prove it via our verification process.

9.3. You must provide us with accurate, complete, and up-to-date information which we request from you such as your date of birth, address, a copy of your driving licence, work permit, bank account details, VAT number if applicable and any other information which we may reasonably request from you in order for us to assess your suitability as a Beehalf rider before we open your Account. You agree to update such information to keep it that way. If you don’t, we may suspend or terminate your Account.  

9.4. You may not create an Account for anyone else or create an Account in a name other than your own. 

9.5. We will not be required to give any reasons for rejecting your application to become a Beehalf rider.

9.6. You will be responsible for any use of Beehalf through your Account. You agree that you will not disclose your Account password to anyone unless to a substitute under clause 7.7 and will notify us immediately of any unauthorised use of your Account.  If you believe that your Account is no longer secure, then you must immediately notify us at [email protected] as soon as possible. 

9.7. If you suspect or know that your Account has been compromised in any way, or if you have any concerns about the security of your App or the App content you must let us know immediately by contacting [email protected] 

10. APP USE AND COURIER SERVICE
10.1. You must: 

10.1.1. only use the App and provide courier services in a professional manner including being respectful and courteous to our users;

10.1.2. not damage or lose the parcel or open or interfere with the parcel in way; 

10.1.3. maintain active, valid and accurate geo-location and data services on your phone for the duration of the job;

10.1.4. co-operate with us at all times including in the event that there is an investigation of any incident or accident;

10.1.5. only use the App for the purpose of providing the Beehalf rider parcel collection and drop-off services;

10.1.6. not use the App in any way that could interfere with the purpose of providing the Beehalf rider parcel collection and drop-off services (for example, using tools, techniques or processes to block or spoof GPS location); 

10.1.7. not use the App in any way that could damage it or stop it working or do anything which might affect the Beehalf systems or others (for example, uploading viruses or malicious code or otherwise compromise, hack, bypass or circumvent the security of the App);

10.1.8. not use the App for anything illegal and ensure the your provision of the courier services complies with all applicable laws including traffic and health and safety laws;

10.1.9. not use the App to access, store, upload, distribute or transmit any content or images which are inappropriate, offensive, harmful, threatening, defamatory, promotes violence or illegal;

10.1.10. not use the App in a way which breaches or inhibits other people’s rights or their use of the App; 

10.1.11. not to allow any third party unless to a substitute under clause 7.7, or third party App to attempt to access our App through unauthorized third party applications; 

10.1.12. not to solicit login credentials from other users; 

10.1.13. not to buy or sell access to your account nor rent, lease or otherwise permit access to your account unless to a substitute under clause 7.7;

10.1.14. not copy, reproduce, republish, download, print, post, distribute, edit, link to, deep link into, or distribute in any way the web pages or materials on the App or the computer codes or elements comprising the App, other than for the purpose of our own internal business use; 

10.1.15. not make any income or use the App for any commercial purpose, other than the purpose of providing the Beehalf rider parcel collection and drop-off services; or

10.1.16. not reverse engineer, duplicate, decompile, disassemble, or decode the App or extract another user’s information. 

11. YOUR JOBS
11.1. Booking a job. The Beehalf App will list the potential “jobs” which are available in your area. You may select a job you would like to take, and select the parcel drop-off location which is convenient for you.  

11.2. Your selection of a job does not mean that it will definitely be allocated to you.  You will receive confirmation via the App when your job request has been approved, at which point a legally binding contract for the supply of the parcel collection and drop-off service is formed between you and us on these Terms. 

11.3. Areas covered by the App. You may not try to make collections or drop-off parcels in the areas which are not located within the map displayed on the App. 

12. THE COLLECTION PROCESS
12.1. You will be responsible for the security of parcel from the moment you collect it from the collection location until you have dropped it off at the drop-off location. You must keep the parcel safe and secure from theft, damage or loss.

12.2. It is your responsibility to arrive at the agreed collection location on time and be contactable and available at the time and location specified in the App. You must use best endeavors to contact a customer via the contact details displayed in your App when you arrive at the destination. 

12.3. If the customer is not present or contactable at the time of your planned collection, you must let us know via the support function in the App as soon as possible. We will then at our own discretion let you know whether we would like to cancel the collection. Where this is the case, you will be entitled to receive 50% of your rider fee.

12.4. You must give us no less than 1 hour's notice if you wish to cancel a collection which you have signed up to take. We will then seek to find a replacement rider. You will not be entitled to receive a collection fee in respect of any collections which you cancel. In the event that you cancel an order without giving the relevant notice, you will be charged 50% of the estimated total job fee. 

12.4. If you are delayed, running late or simply unable to make the delivery slot for whatever reason, you must let us know via the App as soon as it is safely possible to do so. If you are late for a collection as a result of an event outside of your control (such as but not limited to adverse weather conditions, traffic or an accident) you must let us know as soon as possible. The updated estimated time of arrival will then be displayed within the App which will update in real-time. Similarly, you must also let us know if you are delayed as a result of an event which is not outstide of your control. You will be responsible (and will not be entitled to receive a collection fee) in respect of any delays which are not caused by reasons outside of your control. 

13. THE DROP OFF PROCESS
13.1. When you have made it to the drop-off location, you must handover the parcel directly to the person working at the drop off point and follow the instructions in the App to complete the drop off process. If you are provided with a receipt at the drop off point, you must also take a photograph of the receipt and save this into the App. 

13.2. Following delivery of the parcel, the persons operating the drop-off location will be solely responsible for the parcel and completion of the returns process. 

14. PAYMENT FOR THE PROVISION OF COLLECTION SERVICES
14.1. Collection Fee. Your earnings in respect of collections will be communicated to you via the App.

14.2. We will pay your fees weekly in arrears to your bank account. Direct deposit payments are made every Friday and include your fees for the previous week. 

14.3. If you are not registered for VAT purposes, we will provide you with a statement detailing your fees. If you are VAT registered, you will need to provide us with your VAT details to us when you sign up to be a rider and we may require you to provide a VAT invoice from time to time.

14.4. You understand and acknowledge that we will not withhold any income tax or national insurance contributions from any monies or fees paid to you.  You must pay your own tax and national insurance.

14.5. We are not responsible for any payment issues where we have used the bank account details you have provided to us.

15. OUR RIGHTS IN BEEHALF
15.1. We are the owner or the licensee of all intellectual property rights in Beehalf, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

15.2. The Beehalf logo is a (UK trade mark no. UK00004039284), registered in favour of Beehalf Ltd. You are not permitted to use this mark without our approval, unless they are part of material you are using as permitted under the next paragraph.  

15.3. If you provide any feedback or suggestions about our App, subject to compliance with data protection laws, we can use this in any way without compensating you and without any restriction or obligation to you. You agree that we will own the rights in any materials or items we develop based on such feedback or suggestions. If you remove any feedback or suggestions you previously provided, we may continue to use any materials or items developed based on your feedback or suggestions. 

16. RIGHTS AND TERMS FOR THE BEEHALF APP
16.1. App License.   If you comply with these Terms, we grant to you a limited non-exclusive, non-transferable license, with no right to sublicense, to download and install the App on your personal computers, mobile handsets, tablets, wearable devices, and/or other devices and to run the App solely for your own personal non-commercial purposes.  

16.2. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App (unless applicable law permits, despite this limitation); or (iv) make the functionality of the App available to multiple users through any means.  

16.3. Additional Information: Apple App Store.  This paragraph 16.3 applies to any App that you acquire from the Apple App Store or use on an iOS device.  Apple has no obligation to furnish any maintenance and support services with respect to the App.  In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the App purchase price to you (if applicable) and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.  Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.  Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that your possession and use of the App infringe that third party’s intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these Terms of Use, and upon your acceptance of the Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof.  You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.  You must also comply with any applicable third-party terms of service when using the App.

17. CHANGES TO BEEHALF
17.1. Beehalf is evolving over time.  In particular, we may change its content at any time.  

17.2. We may provide updates, including security updates, to Beehalf form time to time. We might ask you to install these updates. 

17.3. We can make changes to Beehalf to: 

17.3.1. ensure that they comply with all relevant laws; 

17.3.2. address any changes in law or regulation; or

17.3.3. make minor technical adjustments and improvements, for example to address security concerns. These changes will either not affect your use of Beehalf, or the effect will only be minor. 

17.4. In addition, we may also modify Beehalf for other reasons for example, so that we can reach a greater number of riders, to improve and add to the services available with and for technical or other important operational reasons, and to remove services that do not prove to be popular with our users.  Where this is the case, there will be no additional cost to you, and we will inform you of the change by email.  We will inform you by email reasonably in advance of:

17.4.1. the features and time of the modification;

17.4.2. your right to close your Account as set out at paragraph 21; and

17.4.3. we will implement these changes by providing you with updates, including security  updates, to Beehalf, as necessary.

18. WITHDRAWAL OF BEEHALF 
We can stop providing Beehalf at any time. We let you know at least 30 days in advance and you will be paid any outstanding collection fees in relation to deliveries which you have completed but not yet been paid for.

19. OUR RIGHT TO RESTRICT, SUSPEND OR END YOUR ACCESS TO BEEHALF
19.1. We may restrict, suspend, or close your Account with immediate effect, at any time, if we reasonably believe that you are in breach of these Terms or are otherwise misusing Beehalf in any way.     

19.2. Our right to restrict your access or use of Beehalf includes cancelling any proposed collections and restricting your ability to contact the Beehalf chatbot.

19.3. We may also close your Account by providing you with at least 30 days notice of termination. If you have paid for a collection and we close your Account under this paragraph 19.3, we will refund you any amounts you have paid in advance for any future planned collections.

20. WE CAN SUSPEND ACCESS TO BEEHALF 
20.1. We can suspend the supply of Beehalf. We do this to:

20.1.1. deal with technical problems or make technical changes;

20.1.2. make updates to reflect changes in relevant laws and regulatory requirements; or

20.1.3. make changes to Beehalf (see paragraph 17).

20.2. We will contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. 

21. HOW YOU CAN CLOSE YOUR ACCOUNT
21.1. You may close your Account with us at any time by sending an email to [email protected].

22. CONSEQUENCES OF ACCOUNT CLOSURE
22.1. When your Account is closed, your access to Beehalf will cease.  You will lose all of your job collection history.

22.2. We will on request provide you with a copy of your history within 30 days of your account closure in a machine-readable format. 

22.3. Otherwise, we will cease to use and delete all content stored in your Account and your user details (except where we are required by law to retain such details).  

22.4. Any user details that are retained will be archived in a non-active database in accordance with our Privacy Policy.  

23. YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR APP
23.1. We will operate Beehalf using reasonable skill and care.  

23.2. If you think there is something wrong with Beehalf, you must contact our Customer Service Team using the contact details above.  

24. YOUR RESPONSIBILITY
24.1. You are solely responsible for ensuring that the parcel is collected and delivered at the right location in accordance with the instructions in the App.  

24.2. If one of our customers suffer a loss in relation to their parcel going missing or being damaged as a result of your actions, you will be fully responsible for such losses.  

24.3. in the App or emailing us at [email protected].  You must report all suspicious and offensive behaviour that you may experience or witness when making a collection by contacting us via the rider support button in the App or emailing us at [email protected].  

25. OUR RESPONSIBILITY TO YOU
25.1. Although we have taken all reasonable care to ensure that the features and functionalities provided on Beehalf are of a reasonably satisfactory standard, certain features may rely on networks and connections which are beyond our control. We shall therefore not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you which is caused by events outside our reasonable control.

25.2. We do not guarantee that Beehalf will be compatible with all or any hardware and software which you may use. We do not guarantee that the Services will be available at all times or at any specific time. 

25.3. We will not be liable for losses you suffer as a result of our fault for the following categories of loss or damage: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; waste of management or office time; or any indirect, consequential or special damages, costs or expenses.

25.4. Nothing in the Agreement excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

25.5. Otherwise than as set out above, our aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the use of our App shall in all circumstances be limited to the fees we pay you in the 12 months prior to the event giving rise to the claim.

26. FEEDBACK
26.1. We appreciate feedback, comments, ideas, proposals and suggestions for improvements to Beehalf (“Feedback”).  If you choose to submit Feedback, you agree that we are free to use it without any restriction or compensation to you.  

27. LINKING TO BEEHALF
27.1. You may link to Beehalf, provided you do so in a way that is fair and legal, and which does not damage our reputation or take advantage of it.  In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

27.2. Beehalf must not be framed on any other site, nor should you establish a link to any part of Beehalf other than the login page.

27.3. If you wish to make any use of the Content other than that set out above, please address your request to [email protected]

27.4. We reserve the right to withdraw linking permission without notice.

28. LINKS FROM BEEHALF
28.1. Beehalf may contain links to third party websites and services, such as Google mail and Google Calendar.  If you decide to visit any third party site or use a third party service, you do so at your own risk.  We provide access only as a convenience and are not responsible for the content, products, or services on or available from those resources or links displayed on such websites.  

28.2. Your browsing and interaction on any other website, or your use of other services, including websites and services which have a link to Beehalf, is subject to that service provider’s or operator’s own terms, rules, and policies.  Please read those terms, rules, and policies before proceeding.

29. VIRUSES
While we take all reasonable precautions to keep Beehalf free from viruses, corrupt files and other malicious software, we cannot guarantee this.  We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your device. 

30. LEGAL STUFF
30.1. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them (as a whole, or partially) are unlawful, the remaining clauses (or part of them) will remain in full force and effect.

30.2. These Terms are personal to you. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. 

30.3. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms. 

30.4. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking your contract with us, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

30.5. These Terms are between you and us. No other person shall have any rights to enforce any of its terms.

30.6. These Terms shall be governed and construed in accordance with English law. 

30.7. Subject to the following sentence, the English courts shall have exclusive jurisdiction to determine the interpretation and application of these Terms if any dispute arises. However, if you are a resident of Northern Ireland, Scotland or the European Union, you may also bring proceedings in the courts of the country in which you live.